DIBS Privacy Policy

1. Information We Collect and How We Use It

1.1 Information You Provide

Account Information:

• Name and contact details
• Email address and phone number
• Password and security information
• Profile information

Parking Space Information (Hosts):

• Address and location details
• Space photos and descriptions
• Availability and pricing
• Access instructions

Vehicle Information (Parkers):

• License plate number
• Vehicle make and model
• Vehicle size information

1.2 Automatically Collected Information

Location Information:

• GPS location when using the app
• Parking space locations
• Proximity to venues

Device Information:

• Device type and model
• Operating system
• IP address
• Mobile network information
• Browser type and language

Usage Information:

• App features used
• Booking history
• Search preferences
• Communication logs

1.3 Optional App Permissions

Location Services (Optional):

• Helps with finding nearby spaces
• Only used during active sessions when enabled
• Background location is optional and can be disabled

Photo Library Access (Optional):

• For uploading space photos (Hosts)
• For documentation uploads (both users)
• No direct camera access is required

Push Notifications (Optional):

• Booking confirmations
• Important updates
• Safety alerts
• Payment notifications
• Can be disabled at any time

2. How We Use Your Information

2.1 Core Services

We use your information to:

• Facilitate parking reservations
• Process payments and payouts
• Verify user identities
• Provide customer support
• Ensure platform safety
• Process refunds and cancellations
• Investigate accidents or incidents
• Address safety concerns
• Comply with legal obligations

2.2 Communications

• Booking confirmations
• Payment receipts
• Service updates
• Support messages
• Marketing (with consent)

2.3 Platform Improvement

• Service optimization
• User experience enhancement
• Feature development
• Safety improvements
• Fraud prevention

3. Information Sharing

3.1 Between Users

We share only essential information between Hosts and Parkers:

• Names and profile photos
• Vehicle information (for Parkers)
• Space location and access instructions (for Hosts)
• Booking details and status updates

3.2 Service Providers

We may share information with trusted service providers:

• Payment processors
• Cloud services
• Analytics providers
• Security services
• Insurance providers
• Legal counsel
• Emergency services (when required)

3.3 Legal Requirements

We may disclose information when required:

• To comply with legal obligations
• To respond to court orders
• To protect rights and safety
• To prevent fraud or abuse
• To address emergency situations

4. Your Privacy Rights

4.1 Access Rights

• View personal data
• Download your data
• Correct information
• Delete account
• Modify preferences

4.2 Communication Preferences

• Marketing opt-out
• Notification settings
• Contact preferences
• SMS preferences
• Email frequency

4.3 Location Settings

• Control GPS access
• Background location
• Precise location
• Location history
• Map preferences

5. Data Security

5.1 Security Measures

• Encryption in transit and at rest
• Secure data storage
• Access controls and authentication
• Regular security audits
• Incident response planning
• Employee security training
• Vulnerability testing

5.2 Data Retention

• Account active period
• Legal requirements
• Dispute resolution
• Safety purposes
• Regulatory compliance

5.3 Data Breach Procedures

In the event of a data breach that compromises user personal information, DIBS will:

• Investigate the breach promptly to determine its scope and impact
• Notify affected users via email and in-app notification within 72 hours of discovery
• Provide details on what information was compromised
• Outline steps we're taking to address the breach
• Offer guidance on how users can protect themselves
• Report the breach to relevant regulatory authorities as required by law
• Work with cybersecurity experts to strengthen our systems against future breaches
• Provide regular updates to affected users until the issue is fully resolved

For significant breaches, we may also:

• Set up a dedicated support line
• Offer credit monitoring services where appropriate
• Provide additional security measures for affected accounts

6. Children's Privacy

DIBS does not knowingly collect information from anyone under 18. If we discover we have collected information from a child under 18, we will delete that information immediately.

7. Changes to Privacy Policy

We may update this policy from time to time. Users will be notified of significant changes via email or in-app notification. Any changes will be effective when posted, and your continued use of DIBS after policy updates constitutes acceptance of those changes.

8. Insurance Information

DIBS maintains a Commercial General Liability insurance policy with the following coverage:

• $1,000,000 per occurrence
• $2,000,000 general aggregate
• $10,000 medical expenses coverage per person
• $1,000,000 personal and advertising injury
• $1,000,000 damages to premises rented to you
• $2,000,000 products-completed operations hazard
• $25,000 employment practices liability (each occurrence)
• $25,000 employment practices liability (aggregate)

This insurance information is consistent with details provided in our Terms of Service. Please refer to our Terms of Service for details on what is and isn't covered by our insurance policy, and for the insurance claims process.

9. Contact Information

For questions about this privacy policy or to exercise your rights you can contact us at support@dibs-parking.com